Short Description
Administer to Work Process Associate with Spanish
Qualifications
- Good verbal and written communication skills in English and Spanish – minimum B2 level;
- Excel skills;
- Handle problems raised by client and provide solutions;
- Handle client communication and client reporting;
- Excellent job organization and time management skills;
- Attention to details and very good analytical skills;
- Interaction with client daily via email, work on resolving HR related issues, cooperate with other delivery team members;
- Graduation is required – Bachelor’s degree.
Job Responsibilities
- Respond to client’s queries accurately (email and case management system);
- Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
- Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
- Provide clarification of HR policies and procedures;
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
- Organize knowledge sharing sessions both within the team and cross teams;
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
- Reporting errors and issues to the Team leader on time;
- Ensuring quality and timeliness of work;
- Focused, diligent, high on quality and timeliness are the basic requirements for the role;
- Reporting data for personal performance and maintaining personal tracker.
