Qualifications
• Good verbal and written communication skills in English and French– minimum B2 level;
• Excel skills;
• Minimum 6 months of experience in HR domain;
• Handle problems raised by client and provide solutions;
• Handle client communication and client reporting;
• Excellent job organization and time management skills;
• Attention to details and very good analytical skills;
• Interaction with client daily via email, work on resolving HR related issues, cooperate with other delivery team members;
• Graduation is required – Bachelor’s degree.
Job Responsibilities
• Respond to client’s queries accurately (email and case management system);
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
• Provide clarification of HR policies and procedures;
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
• Organize knowledge sharing sessions both within the team and cross teams;
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
• Reporting errors and issues to the Team leader on time;
• Ensuring quality and timeliness of work;
• Focused, diligent, high on quality and timeliness are the basic requirements for the role;
• Reporting data for personal performance and maintaining personal tracker.
