Short Description
Administer to Work Senior Process Associate with Portuguese
Qualifications
Good verbal and written communication skills in English and Portuguese – minimum B2 level;
Valid experience of 1-2 years in HR domain;
Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.;
System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.);
Experience of maintaining data in excel, Pivot, V Look up;
Handle complex problems raised by client and provide solution;
Handle the client communication and client reporting;
Excellent job organization and time management skills;
Attention to details and very good analytical skills;
Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members;
Graduation is required – Bachelor’s degree.
Job Responsibilities
Respond to client’s queries accurately (via phone, live chat, email and case management system);
Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
Provide clarification of HR policies and procedures;
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
Organize knowledge sharing sessions both within the team and cross teams;
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
Liaison with third parties, vendors and multiple stake holders;
Reporting errors and issues to the Team leader on time;
Ensuring quality and timeliness of work;
Focused, diligent, high on quality and timeliness are the basic requirements for the role;
Reporting data for personal performance and maintaining personal tracker;
Exhibit strong problem-solving and business acumen skills.
