Your profile:
- Ability to write and speak fluently, clearly and concisely in Spanish and English
- Availability for a full-time schedule, in shifts covering 9:00 - 01:00, Monday - Sunday, 5 days/ week
- Availability to work full time from our offices in Bucharest (Afi Park 4&5)
- Excellent problem-solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast-paced environment
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
- Strong team spirit with passion and drive to help users and deliver the best in customer service
- High level of mediation and composure
As a Customer Support Agent:
- You will master the skills of effective communication, problem-solving, customer service, and strong cultural awareness
- You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society
- You’ll be the face of one of the world’s top brands.
We offer:
- Fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions (online or face to face)
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
