Client Description:
We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realize it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining us will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.
Responsibilities:
We are looking for a passionate and energetic clinical applications expert with knowledge and experience in a hospital environment to develop this role.
-Exhibit product expertise during customer support and clinical training.
-Help sales organization in pre and post sales support.
-Extend after sales support of ultrasound products.
-Organize and deliver training through screening workshops, forums, and seminars.
-Help service organizations to determine nature of clinical equipment problems.
-Coordinate with Project Manager and Marketing Manager for training sessions at customer installation site.
-Engage to develop customer training tools and offer relevant input for future products and services.
-Organize and coordinate congresses, forums and customer meetings included in the marketing plan.
-Communicate customer information and problems as well as opportunities to Technical, Customer and Marketing Support teams.
-Communicate with customers proactively improving customer satisfaction and loyalty.
-Communicate with customers to resolve problems and enhance customer satisfaction.
-Manage all company demo equipment in good and orderly condition.
-Resolve delivery of customer service and involve in root cause analysis for problem solving.
-Complete administrative activities and ensure product demonstration support.
-Extend support in professional forums, congresses, and conferences.
-Work with the Account Manager within the area to generate profitable sales.
-Keep clinical, technical and market knowledge up to date.
-Contributing to the design and development of product resources such as user guides, competency frameworks and training presentations.
Candidate Profile:
-Background is health science with clinical experience, and clinical applications with very good communications skills.
-Demonstrate experience of working autonomously.
-Previous knowledge of Imaging medical devices and Clinical Applications is an advantage.
-Commercial experience in a similar role advantageous.
-Fluent in English.
-Excellent communication and presentation skills.
