Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).
Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.
JOB PURPOSE/ROLE
CCS stands for Contact Center Services and CAI stands for Conversational Artificial Intelligence. So, the core of CCS CAI unit is to design, internationally deliver and run VoiceBots for the client’s entities worldwide.
KEY RESPONSIBILITIES
- You, as a future CCS CAI Project Manager will be responsible for managing international Voice Bot project(s).
- You will be in charge for managing international implementation projects from setting up the project, calculating the project business case and designing as well as executing the implementation roadmap. You will have the opportunity to lead an international project team, containing internal experts from various professions as well as external subcontractors.
- You will track project milestones to get them finished in quality, time and budget.
- The Project Manager is responsible for requesting and managing the assigned internal and external project resources to meet the project objectives.
- As the CAI Project Manager, you will have the freedom to work completely self-organised. In a cross-cultural team it will be fun to manage the assigned internal and external project resources to meet the project objectives.
- You will regularly measure project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders.
- Oversee the implementation of Voice- and Chat-Bot solutions.
- Own the Voice-/ChatBot customer implementation guidelines / LLD design changes during the project.
- Own Risk & Issue Logs (e.g. technical, process, staffing).
- Monitor local and 3rd party.
- Collaboration with the develops squad lead, architect and all other Conversational AI squads to design and develop CAI services based on CAI automation platform.
- Embed automation into procedures and processes to ensure successful audits.
- Stay up to date on the latest tools and technologies in relation to conversational AI.
- Undertake complete design of complex software applications or components applying agreed standards, patterns and tools according to the client blueprint architecture
Ideal Candidate
- Experience in working with international teams in a multicultural environment
- Experience working with projects related to VoiceBots or ChatBots
- Experience as Project Manager - PMI, IPMA or PRINCE2 experience is a plus
- ITIL V3 or higher experience is a plus
- Willingness to travel internationally
- Knowledge and experience in working for / with Conversational AI technologies.
- Ability to synthesize complex and diverse information, collect and interpret data, and design workflows and procedures.
- Knowledge and experience in working for / with Conversational AI technologies.
- Strong analytical skills.
- Grafana knowledge.
- English advanced, German is a plus
Cognizant Romania Employee Benefits:
- Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
- Hybrid workplace - Whether you like to work from home or go to the office, the choice is yours
- Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
- Trainings, workshops, and certifications, unlimited Udemy subscription and more
- Private medical package
- Meal tickets
- Referral bonuses
- Life insurance
- Banking services
- Bookster
Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.
You can find more details here: https://www.cognizant.com/us/en/privacy-notice
