🌟 Job Opportunity: Customer Service Representative - Travel Services Platform 🌟
Join our dynamic team at an exciting online platform that offers a variety of travel services, including vacation home reservations, villas, and apartments. Think of it as the Airbnb of travel!
Responsibilities:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.
- Communicating with customers through various channels in German and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
How You Can Create Influence:
- Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
Perks and Benefits:
- Competitive salary package, reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- “Bring a friend” Referral Program – Consistent rewards for recommendation
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
- Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
