Short Description
The ideal candidate will provide general commercial support to a software licensing company in order to help internal commercial team members and channel partners in quoting, pricing, reporting activities to improve sales/revenue, efficiencies, maximize customer satisfaction and drive productivity by removing operational activities from the commercial team
Qualifications
English and Spanish: B2-C1 level
The highschool diploma is mandatory
Previous experience with client interaction, in roles such as Customer Service Advisor, Invoice Processor, etc.
Previous experience in working with EXCEL
Familiar with using various tools to extract relevant info for a specific activity
Prior knowledge of operating with ticketing tools
Understanding of how contracts are structured
Know the value of process standardization and optimization
Strong communication and team skills, leadership, and initiative.
Job Responsibilities
Maintain deal support activities that sustain a sales opportunity flow in configuration, pricing, approvals and providing of a quotation to a customer for future orders
Responsible for reviewing customer agreements and processing new and add-on software purchases
Working together with client’s commercial team on Quoting and Order processing
Analyze customer contracts to ensure that the structure of pricing and licensing are consistent with price lists and company policies
Proper delivery of documents to stakeholders
Gathering information to perform analysis on how to best operationalize and respond to queries
Ability to undertake order clean-up and adherence to approval matrix for non-standard Terms & Conditions
