Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
- English and Czech – minimum B2 level;
- Highschool diploma (minimum);
- Bachelor’s degree (ideal);
- Demonstrate developing knowledge of the structure of the systems and modules used in service delivery in the specific area and the Automation Drive Suit & DGEM Tech offer;
- Have good knowledge of the process, policies and desk top procedures within their engagement;
- Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit;
- Display a willingness to keep abreast of the technological developments in process specialism;
- Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken;
Job Responsibilities
- Responsible for chasing outstanding invoices from customers of our clients;
- Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
- Contact overdue customers and chases for payment in accordance with rules set by the engagement;
- Issue and monitor automatic and manual reminders to customers;
- Document customer interactions into system;
- Maintain a ledger as part of the credit team;
- Performs basic reconciliations;
- Follow control and compliance regulations;
- Maintain accurate and up to date customer details and account records;
- Proactively collect and escalate overdue accounts and ensures customer payment to terms;
- Build and maintain strong relationships with external customers;
- Proficient Negotiation skills;
- Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.
