Collections Process Associate with Italian - Capgemini Romania
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Collections Process Associate with Italian

Published 08.10.2024 | Expires 28.12.2024

Job description

Short Description

 

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

  • Level of languages: English-min B1+ level, Italian C1 level;
  • Customer service skills;
  • Strong interpersonal and negotiation skills;
  • Team player attitude;
  • Highschool diploma is mandatory;

 

Job Responsibilities

 

  • Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
  • Investigating and resolving unapplied payments;
  • Initiating refunds for the overpayments;
  • Updating account status records and collection efforts;
  • Reporting on collections activity and accounts receivables status.
Capgemini Romania

Capgemini Romania

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Type of job Full-time
Cities Iasi