Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- English – minimum B2 level;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Familiarity with standard analysis tools/techniques;
- Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken;
- Minimum 1 year of experience in financial area (O2C roles preferably);
- Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes;
- Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise;
- Ability to understand KPI measures and their impact on profitability;
- Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery.
Job Responsibilities
- Responsible for the day-to-day management of the client’s Accounts Receivable portfolio;
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements;
- Ensures quick resolution by the Credit Control Team of issues and escalated items;
- Manages a complex AR portfolio, negotiates and implements payment solutions with clients;
- Responsible for achieving cash collection and ageing targets;
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio;
- Regularly assesses all credit management controls and procedures for change and improvement;
- Develops strategies and solutions for problematic customers;
- Develops strategies and solutions to overcome credit management and credit control challenges;
- Is able to develop customer complex account reconciliations;
- Ensures cash collection targets are met;
- Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes.
