Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
Languages: English and French – minimum B2 level
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Be familiar with standard analysis tools/techniques
Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
Minimum 1 year of experience in financial area (O2C roles preferably)
Apply process improvement methodologies to the area of expertise for the continuous improvement purposes
Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
Understand KPI measures and their impact on profitability
Identifies and escalates out-of-scope requests
Displays ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery
Job Responsibilities
Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
Ensure quick resolution by the Credit Control Team of issues and escalated items
Manage a complex AR portfolio, negotiates and implements payment solutions with clients
Responsible for achieving cash collection and ageing targets
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
Regularly assess all credit management controls and procedures for change and improvement
Develop strategies and solutions for problematic customers
Develop strategies and solutions to overcome credit management and credit control challenges
Is able to develop customer complex account reconciliations
Ensure cash collection targets are met
Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes
Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
Good negotiation skills
