Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
- Highschool diploma is mandatory;
- English – minimum B2;
- Microsoft Excel skills – intermediate;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude.
Job Responsibilities
- Responsible for chasing outstanding invoices from customers of our clients;
- Contact overdue customers and chase for payment in accordance with rules set by the engagement;
- Issue and monitor automatic and manual reminders to customers;
- Document customer interactions into system;
- Performs basic reconciliations;
- Proactively collect and escalate overdue accounts and ensure customer payment to terms;
- Build and maintain strong relationships with external customers;
- Working schedule: Monday to Friday within business hours.
