Short Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Qualifications
Languages: French and English – minimum B2
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Minimum 6 months of experience in customer service / financial area
Job Responsibilities
Responsible for chasing outstanding invoices from customers of our clients;
Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt;
Manages an AR portfolio;
Responsible for achieving cash collection and ageing targets;
Negotiates, implements and documents payment solutions with customers;
Builds and maintains strong relationships with external customers;
Escalates disputes and protracted nonpayment situations in accordance with engagement policies;
Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions;
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio;
Maintains knowledge of the business area of the client that is supported;
Ensures control and compliance regulations are followed;
Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.
