Short Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Qualifications
Languages: English - B2 level, Second Language - C1 level
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Use specific, simple analytical models and tools to the specific situation
Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities
Responsible for chasing outstanding invoices from customers of our clients.
Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt.
Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
Negotiates, implements and documents payment solutions with customers
Builds and maintains strong relationships with external customers
Escalates disputes and protracted nonpayment situations in accordance with engagement policies
Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
Maintains knowledge of the business area of the client that is supported
Ensures control and compliance regulations are followed
