Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
Highschool diploma is mandatory;
Languages: English and Romanian - minimum B2;
Customer service skills;
Strong interpersonal and negotiation skills;
Team player attitude;
At least 6 months of experience in financial area (ideally O2C).
Job Responsibilities
Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;
Investigating and resolving unapplied payments;
Initiating refunds for the overpayments;
Updating account status records and collection efforts;
Reporting on collections activity and accounts receivables status;
Working schedule: Monday to Friday within business hours.
