Short Description
We are looking for Collections Team Lead with English, mid-level positions for all Finance and Accounting enthusiasts. The specialists we are looking for will have the opportunity to deepen their knowledge in Finance, to deliver qualitative service to our Clients and to develop their professional career following many paths Capgemini is opening in this field.
Qualifications
- Minimum 3 years of experience in Finance & Accounting (preferably in O2C);
- Minimum B2 level in English;
- Bachelor's degree;
- High level of Customer Service skills;
- Client-focus attitude;
- Good analytical and communication skills;
- Ability of prioritizing and organizing own work in order to deliver within agreed timelines;
- Able to work in a dynamic environment, with people from diverse culture;
- Process management and improvement skills.
Job Responsibilities
• Manages a team of Collections Specialists;
• Manages one or a few large customers on the basis of an Account Management approach;
• Ensures the implementation and adherence to the agreed collections policy;
• Responsible for achieving cash collection and ageing targets;
• Acts as first point of escalation for Credit Controllers;
• Manages, implements and maintains the Customer segmentation;
• Drives process redesign to ensure improvement within client context;
• Assesses applicability of GPM processes and matches these to client requirements.
