Join our newest support team in Romania as a Customer Care Advisor with Italian & English!
What we expect from the ideal candidate:
- Advanced (C1) level of Italian, Medium (B2) level of English
- Availability for a full-time schedule: Monday-Sunday, 09:00-21:00
- Availability to work from home, anywhere in Romania
- Education level: minimum BAC degree
Desired skills, competencies and knowledge:
- Technical knowledge and expertise:
- Professional and/or personal technical troubleshooting experience
- Familiarity with iOS and/or macOS, or comparable technology, is preferred
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
Customer service focus:
- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
Learning aptitude:
- Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Resilience:
- Able to self manage and work independently in a fast-paced and highly-demanding environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
- Self-awareness to identify, address and manage navigating through challenges associated with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
- Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
In this role, you would offer support to Italian speaking clients and:
- Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal
- Answer customer inquiries and resolve customer issues in an efficient and timely manner
- Isolate and resolve complex technical issues through appropriate troubleshooting methodology
- Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
- Multi-task, prioritize, organize and balance workload
- Approach problems flexibly, adapt and modify approach without compromising outcome
We offer:
- Working from home, from any location in Romania
- Stable job, in a multicultural fast-growing environment
- Above-average fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period (if you work from office)
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions (online or face to face)
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
