If you are passionate about serving your clients and Customer Service is your strength, please send us your resume and we will get in touch with you.
Key Responsibilities:
- Act as a promoter of our customer centricity culture
- Actively involved in developing and implementing customer service policies and standards.
- Improve the overall customer service experience to foster customer loyalty and organic growth.
- Lead, mentor, and develop the customer service team to achieve high performance and engagement.
- Set clear performance goals and monitor team performance against these goals.
- Analyze customer service metrics and compile accurate reports to track performance.
- Keep ahead of industry’s developments and apply best practices to improve the overall customer service experience.
Cerințe:
- Bachelor's degree (economics or technical field).
- Proven experience as a Customer Service Manager or in a similar leadership role within the FMCG sector
- Proven project management & change management skills
- Proficiency in English
- Strong knowledge of SAP, MS Office and Power BI.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent communication skills across all levels of the organization
- Strong customer service orientation
We want to make you feel welcomed from your first working day therefore our compensation & benefit package is meant to ensure your personal and professional growth.
