ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
ROLE PROFILE:
This director role in the global internal comms (IC) team leads a small expert squad of IC professionals to advise, develop and deliver communications to support teams in the People Team, Operations and other Corporate Functions. This role will also develop and govern an improved way of delivering all operational communications across the company. This individual will be highly collaborative and able to cut through complex comms challenges, providing advice and a mix of self-serve and IC team delivery solutions to these divisions. They will have a deep understanding of people and what drives performance, proven experience in identifying and delivering communications that drive outcomes and the ability to identify and prioritise the activities that will make the biggest difference to LSEG. This individual will lead a modern, dynamic and omnichannel in approach, always using data and insight to inform decisions.
ROLE SUMMARY:
• This Director role will report into the Head of Internal Communications and will be critical in shaping how we develop and deliver a programme of effective and inclusive internal communications (IC) to inspire and motivate a global network of employees and contractors. This audience covers people in and our People and Operations teams, plus other Corporate Functions.
• An experienced and passionate IC professional with a deep understanding of developing and delivering engaging communications across a global network in support of company priorities, helping drive performance and supporting change. Always informed by data and insight.
• This individual will be a natural connector, able to inspire others and have exceptional stakeholder management skills. They will be able to join the dots where there is complexity and create clarity for our people through simple modern joined-up content. They will be able to work at pace, manage conflicting priorities and a proven track record for continuous improvement
• This role will suit someone wanting to make a positive difference in a large, complex and growing global organisation. Who wants to shape the way we do things even better in the future, helping us achieve our big ambition to be one of the world’s great companies, and one of the greatest places to work.
WHAT YOU'LL BE DOING:
• Leading a small squad of IC professionals, build and deliver critical communications to support better business outcomes for the People, Operations and Corporate Functions teams
• Delivering activity aligned with our global internal communications strategy, objectives and embedding our one-company story
• Be the ‘go to person’ for IC advice and support for IC for the heads of the People function, Operations and other Corporate Functions, adopting the right mix of advice, self-serve and delivery support where required
• Working closely with a named leader in each division to understand priorities and build a streamlined annual IC approach and supporting activities. This will delineate what will be self-serve and where the IC team will provide delivery support
• This role will also develop, implement and embed and new more streamlined and consistent way of delivering operational communications to employees. This will be deigned to improve the people experience and will include nudge comms and greater consistency and coordination across different activities
• Managing demand and resource planning, having a clear view of capacity and skills within the team, making sure we’re always prioritising activities that will make the biggest performance difference to the company. This will at times include the team flexing to other business critical work in a different squad
• Working in partnership with the CAM planning team using our core tools
• Working in partnership with the IC Campaigns team to make sure people related campaigns are consistent and aligned
• Using available tools and technologies and making sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
• Partnering with other IC leaders to identify and prioritise IC improvement opportunities to drive consistency and quality, share knowledge and adopt new more effective ways of communicating.
• Interpreting the impact and success of IC activities, with a strong focus on outcomes and an ongoing culture of continuous improvement
• Supporting a high-performance team culture through effective performance management, communication and coaching - providing support to less experienced team members
• Living and role modelling LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes delivering content and activity that is in our tone of voice and in line with global IC principles
• Making sure we manage risk and promote a strong risk culture in all we do
WHAT YOU'LL BRING:
• The ability to communicate complex information simply and clearly to diverse audiences
• Knowledge and understanding of our business and priorities will be an advantage
• Strong interpersonal skills, including ability to flex style to get the best out of people and stakeholders
• Excellent written and verbal communication skills, including encouraging leaders to use ‘everyday speak’
• Strategic thinking, prioritisation, ability to flex and a focus on delivery excellence
• Proficiency in digital channels and creating impactful content across digital and non-digital channels
• Highly collaborative and a passion for people
WHAT YOU’LL GET IN RETURN:
A chance to work as part of a growing business in an energised team that’s helping transform LSEG. A team where we embrace diversity, love new ideas, are highly supportive of each other and are obsessed by creating an awesome people experience
We recognise to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take a hybrid approach to workplace, this role is blended.
LSEG Purpose and Values
Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share.
To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
