Short Description
Dispute Management Process Lead with Dutch
Qualifications
High level customer service skills and very good communication skills;
Highschool diploma (mandatory);
Previous experience in Disputes / Collections;
English and Dutch (minimum B2);
Very good analytical skills, able to prepare analysis and reporting;
Able to improve the process.
Job Responsibilities
Analyses the ledger of deductions and disputes;
Researches and resolves complex deductions and disputes;
Performs research and collects the findings to help resolving the case using based on experience and client business knowledge;
Can take leadership to ensure the delivery of a customer focused service to client with highly proficient knowledge of one or more processes and continually strives to improve the process ;
Researches client specific disputes and deductions for validity;
Raises credits for valid queries;
Reviews and approves credits raised by team members;
If deduction is invalid, provides proof to support collection efforts;
Reviews account reconciliations;
Working schedule: Monday to Friday within business hours.
