Short Description
Dispute Management Senior Process Associate with German
Qualifications
• Languages: English - B2 level, German – B2 level
• Highschool diploma is mandatory
• Microsoft Excel skills
• Customer service skills
• Strong interpersonal and negotiation skills
• Team player attitude
• Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities
• Responsible for chasing outstanding invoices from customers of our clients
• Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
• Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt
• Manages an AR portfolio. Responsible for achieving cash collection and ageing targets
• Negotiates, implements and documents payment solutions with customers
• Builds and maintains strong relationships with external customers
• Escalates disputes and protracted nonpayment situations in accordance with engagement policies
• Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
