Management Associate UX Research Generative and Evaluative Studies

UX Research Paid Full-time Internship

Generative and Evaluative Studies

About the Job/ Is this job for you?

At Raiffeisen Bank Romania, we’re passionate into measuring and improving user experiences. As the UX Research practice is coming of age, we’re excited to open the first internship position within the team.

The person joining in this role will get the chance to explore various areas of UX Research, ranging from generative to evaluative practices.

Duration: 12 months, with a flexible start date

What You'll Do

As a UX Research Intern you will work closely with Researchers, Designers and Service Designers to:

• Understand research needs: Participate & assist in developing research plans, discussion guides with clear objectives to support product and design needs

• Do data collection: Shadow, co-host and participate in various data-gathering methods. Gain hands on experience to conduct Usability Testing sessions, remote and on-site interviews, plan and manage unmoderated tests, etc.

• Analyse research findings, create reports and presentations to inform app design and functionality improvements based on research. Develop User Personas and Journeys: Create detailed user personas and journey maps based on your research outcomes.

• You will collaborate across teams: Work with cross functional teams to incorporate user feedback into the development process.

What You'll Need:

• Educational Background: Graduates or pursuing a degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Computer Science or related fields.

• Passionate about Humans and decision-making processes, with a Curiosity for how people Interact with technology in their everyday lives. Enthusiasm for understanding what truly matters for people and applying that knowledge to create relevant, intuitive product experiences.

• Analytical Skills: Strong analytical and problem-solving inclination.

What We Offer:

• Professional Growth: Apply various UX research methods to create a true impact on product design, in real-world, local products;

• Collaborative Environment: Work with experienced professionals in different departments – e.g. UX Research, UX Design, Service Design, Product Design & Management etc;

• Impactful Work: Contribute to projects that significantly enhance user experience for a large customer base;

• Monthly budget in Benefit app for medical subscription, meal and travel vouchers, optional pension (Pillar III), offers and discounts;

• Fun & Work events;

• Professional and digital skills development - 4 days/year;

• 1 day for unforeseen events;

• Collective insurance against accidents and illnesses;

• Regular trainings and certifications