O365 Collaboration SME

Role Overview:

We are seeking a highly skilled and experienced Senior Office 365 Tenant Administrator to join our team. The ideal candidate will have a solid background in Office 365 and Exchange Online, as well as Microsoft Exchange 2016 or later.

This role will be crucial in supporting a hybrid environment with Office 365 and ensuring seamless integration and operation.

You will manage end to end Messaging email systems (Exchange Server and Exchange Online. You will also provide technical leadership, hands-on implementation, and ongoing day to day support across our on- premises email systems and Office 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as perform operational works, and monitoring, review and implement changes, and complete user requests.

Main Responsibilities:

• Experience with Office 365 and Exchange Online. Must be able to act as 3rd tier support for messaging related raised issues.
• Manage and support Office 365 services, including, but not limited to, Exchange, SharePoint, Teams, and OneDrive.
• Experience with Microsoft Exchange 2016 or later.
• Experience in supporting a hybrid Office 365 environment, including Exchange Online and integration with on- premises Exchange environment.
• Experience in transformation of manual processes and conversion to automated solutions. Knowledge of Automation and scripting using a variety of automation tooling.
• Experience with running PowerShell commands and creation of PowerShell scripts in O365.
• Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD). Microsoft certifications preferred.
• Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing.
• Ensure the reliability and scalability of Office 365 services.
• Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations
• Prepare and maintain documentation. Present new ideas and concepts to the team.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner.
• Identify, plan and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc.

Core Technical Skills

• 5+ years of equivalent work experience
• 3+ years of Office 365/Exchange support experience and operational excellence
• Excellent technical skills including, however, not limited to, Exchange 2016+, Office 365, Active Directory and Entra ID (Azure AD)
• Hands-on experience in troubleshooting and problem and change management.

Additional Technical Skills (preferred)

• Preferred Technical Certifications (Microsoft Office 365)
• Mimecast experience
• Microsoft Purview
• PowerShell scripting knowledge and hands on skills
• Power Platform experience knowledge and skills

Key Behaviours:

• Leadership/direction, customer focus, problem solving and decision making, result oriented, effective interpersonal skills, seeks opportunities for self-development.
• Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Customer focused with an attention to detail.
• Seeks to expand knowledge and experience and is committed to continuous learning.
• Availability to work evenings and weekends as required to support maintenance and project activities.
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.

Benefits:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

• 25 days’ holiday per year
• 1 additional day off for your Birthday
• Annual wellness allowance
• Share Purchase Plan
• Medical Health Insurance
• Medical Subscription (preventive medical services)
• Dental Coverage
• Life insurance
• Pillar 3 Private Pension
• Meal Vouchers
• Flexible Benefits
• Bookster
• Volunteering Events

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.