Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
English and German – minimum B2 level
Highschool diploma (minimum); Bachelor’s degree (ideal)
Have good knowledge of the process, policies and desk top procedures within their engagement
Have good knowledge of the Client business area they support
Displays a developing understanding of Capgemini, the way we do business, the technologies involved and operational processes & procedures we recommend based on our assets, like DGEM
Identify simple ideas that add value to day-to-day operations or tasks and makes improvements to process within own area of remit
Have excellent command of the functionalities of the technology used for the delivery of services in the specific client context
Have general knowledge of CG Platforms approach and the Automation Drive Suit and DGEM Tech
Be familiar with standard analysis tools/techniques
Look for and gather key data and conducts a structured analysis
Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching
Understand that individual performance (efficiency and effectiveness) impacts the performance of the overall engagement
Understand KPI measures and their basic impact on profitability
Job Responsibilities
Ensure that the daily activities within his/her responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets.
Analyze processes, recommend improvements, and manage all internal controls on documents
Coordinate with relevant stakeholders when invoicing and purchase orders are not matching to resolve invoice exceptions
Analyze, track, and manage key metrics for department while identifying areas for improvement
Complete daily, weekly, monthly, and year-end processes, reports, etc. as needed to support team. Daily processing includes vouching invoices, research on missing information to facilitate payment, vendor master file updates, creation of new vendors, and communication with vendors and internal business partners, etc.
Assist with daily needs- requesting statements, invoices & credit memos, answering questions regarding payments & account status
May support others in process related areas, as outlined by the Team Leader
Processing of incoming invoices, with initial problem identification and resolution as required
