Short Description
Deliver high quality, professional and proactive service to the client, within agreed SLAs.
Qualifications
Knowledge for workforce administration, Benefits administration, Rewards and compensation administration
English fluency - minimum B2 level
Experience in HR domain: at least 6 months
Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
Handle client communication and client Reporting
Excellent job organization and time management skills
Attention to details and very good analytical skills
Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members.
Job Responsibilities
Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Provide clarification of HR policies and procedures
Resolving errors, escalations and issues on time
Develop process excellence in Operation activities
Ensuring quality and timeliness of work
Focused, diligent, high on quality and timeliness are the basic requirements for the role
Exhibit strong problem-solving and business acumen skills.
