Short Description
The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive service to the client, within agreed SLAs. The role purpose also includes management of day-to-day teams' issues and escalations.
Qualifications
Strong process knowledge for workforce administration, Benefits administration, Rewards and compensation administration
Strong project management skills applied in a business/corporate environment
English fluency: minimum B2 level
Experience in HR domain: at least 1 year
Strong client management and team management skills
Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.
System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
Handle client communication and client Reporting
Excellent job organization and time management skills
Attention to details and very good analytical skills
Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members.
Job Responsibilities
Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
Provide clarification of HR policies and procedures
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
Organize knowledge sharing sessions both within the team and cross teams
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
Liaison with third parties, vendors and multiple stake holders
Resolving errors, escalations and issues on time
Develop, mentor, and coach junior team members
Develop process excellence in Operation activities
Ensuring quality and timeliness of work
Focused, diligent, high on quality and timeliness are the basic requirements for the role
Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
Exhibit strong problem-solving and business acumen skills.
