Specialist Suport Aplicatie IT Agile Delivery Small & Medium Enterprises - DevOps

Raiffeisen Bank is extending the dev-ops engineer team from our SME tribe (small medium enterprise)!  

Let’s meet 💬 and join us to extend our mind set: We build the digital bank with human touch.​  

Our general products overview  

1. Smart Business – mobile/web app for SME 
2. Digital SME onboarding 
3. Lending infrastructure & Digital SME loan 
4. Digital banking systems for SME and many 
5. Innovation Hub 

Who we are? 👇 

We are a big, full of diversity, well knitted team of engineers, that love not only the dev-ops, but also, challenges, hiking and smart ideas. 

We are relaxed, but very thorough with our work. 

We are dreamers to the core, but also convinced pragmatists. 

We like to persevere, sometimes we talk too much, but we are friendly and full of colors. 

What do we do? 💻 

Plan, Configure, Deploy, Operate, Maintain, and Monitor the business process (end to end) of IT solutions and provide the appropriate function of the services in the performance metrics agreed in SLA. (On-prem and cloud as environment – AWS/ Azure) 

You do some of this daily: 

1. Regularly evaluate the IT system in responsibility, in terms of technical, audit and security requirements, work rules and procedures, availability and continuity. 
2. Develop, build, test, deploy, run, and update permanently the operating procedures and work instructions for monitoring in case of services damage at the level of the entire business (Enterprise). 
3. Implements active monitoring identifies and tracks relevant performance indicators 
4. Analyze the incidents and problems occurred in the IT Infrastructure, to identify the cause of the errors and find the solution. Resolve the requirements and incidents in accordance with the SLA conditions 
5. Ensure appropriate availability, reliability, and scalability of applications and services 
6. Develop and update operational procedures applicable in case of planned and unplanned switching of the systems under responsibility as well as the intervention in case of needed system recoverability in the event of failure. 
7. Provide support in functionality and acceptance testing during the implementation of application and platforms 
8. Ensure excellent performance of the organization’s applications and platforms 
9. Regularly monitor and reconcile the performance of the applications to predefined performance thresholds and take appropriate actions where required 

Responsibilities 

1. Manage the operation and maintenance of our banking customer acquisition applications deployed in the cloud, including troubleshooting, and resolving any issues that arise. 
2. Ensure that our applications are up to date with the latest software versions and security patches. 
3. Implement IT operations best practices to ensure the highest level of performance, reliability, and security for our applications. 
4. Monitor and manage application performance, availability, and capacity to ensure optimal user experience. 
5. Collaborate with development teams to ensure that our applications are developed in accordance with IT operations best practices. 
6. Work closely with our cloud service provider to ensure that our applications are deployed and managed efficiently and effectively. 
7. Develop and maintain standard operating procedures (SOPs) for the operation and maintenance of our applications. 
8. Provide technical support to customers and internal stakeholders regarding application-related issues. 
9. Manage relationships with third-party vendors and service providers to ensure that our applications are running smoothly and efficiently. 
10. Stay up to date with the latest technologies and trends in the field of IT operations management. 

What are we looking for? 🔎 

We are looking for an experienced IT DEV OPS engineer to join our team and lead the management of our banking SME applications deployed in the cloud and on prem. The successful candidate will be responsible for ensuring the smooth operation of these applications, implementing IT operations best practices, and providing exceptional service to our customers. 

Technical - must have skills 

1. Technical knowledge of MSSQL, IIS, WebSphere Portal, WebSphere Application Server, WebSphere MQ, WebSphere Process Server / ESB, JBoss 
2. Experience in using: Linux, UNIX and Windows  
3. Data bases administration: Oracle, SQL, PL/SQL 
4. Scripting skills: Linux OS, Ansible 
5. Groovy scripting  
6. Tools: GIT, Jira, Jenkins  
7. Docker, Kubernetes, OpenShift 
8. Knowledge of monitoring solutions: Grafana, Nagios, Dynatrace 
9. 'Hands-on' AWS implementation experience across a broad range of AWS services. 
10. Must have AWS development experience (Containerization - Docker, Amazon EKS, Lambda, EC2, S3, Amazon DocumentDB, PostgreSQL) 
11. Strong knowledge of DevOps and CI/CD pipeline (GitHub, Terraform) 
12. Experience with core AWS platform architecture, including areas such as: Organizations, Account Design, VPC, Subnet, segmentation strategies.  
13. Backup and Disaster Recovery approach and design 
14. Environment and application automation 
15. Experienced in developing Web Services with Python, JSON 
16. Familiar with Encryption, Logging, and Privacy/Security Protocols (e.g., TLS 1.2, ELK stack) 
17. Good knowledge of REST/SOAP/JSON web service API implementation. 

Formal requirements 

1. Bachelor's degree in Computer Science, Information Technology, or a related field. 
2. Minimum of 5 years of experience in IT service management, preferably in a banking or financial services environment. 
3. Strong understanding of cloud-based applications and infrastructure, including AWS, Azure, or Google Cloud. 
4. Experience with IT operations best practices such as ITIL, COBIT, or DevOps. 
5. Experience with IT service management tools such as ServiceNow or Remedy. 
6. Excellent communication and interpersonal skills. 
7. Ability to work independently and as part of a team. 
8. Strong problem-solving and troubleshooting skills. 
9. Familiarity with banking customer acquisition applications is preferred. 
10. Experience in architecting, designing, migrating, and implementing cloud solutions on AWS platforms 
11. Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists, and subject matter experts 

Just about you 

1. Focus on quality of your work 
2. Excellent communication skills and team player 
3. Open-minded and flexible 
4. Hard-worker and passionate 
5. Demonstrated ability to adapt to new technologies and learn quickly 
6. Works well under pressure and meets deadline. 

Benefits  

1. Fun and collaborative environment J ... and when we say collaborative, we really mean it! We are opened to all new ideas and initiatives  
2. We really believe the remuneration is the basic and hygienic item, so we offer competitive salaries based on market standards and your expertise  
3. Starting from starting from 23 days, and it could reach the 27 days per year based on your work experience 
4. We also offer the 13-month salary J after the first year in our company 
5. Since we deliver at high standards and always on time RBI & RBRO is also offering an annual bonus 
6. Collective assurance from Uniqa  
7. Benefit account with a monthly budget (including Meal Vouchers and more than it) 
8. Personal development plan & career plan, with an allocation of 2 days per month only for this activity 
9. Pillar 3 Private Pension @Raiffeisen Leasing 
10. Medical Health Insurance 
11. Volunteering Events 
12. Team buildings 

We want you... 

If you have a thirst for ops like we do, if you are curious and analytical and last, but not least, if you agree to share some cake with us when is your birthday. 🍰 

Challenging projects are waiting for you so just take the initiative and apply! 📍