Terms and Conditions for Purchasing Services from External Providers

By purchasing a service provided by an external supplier through this website, you agree to the following terms and conditions:

1. Service Description

The services are delivered exclusively by an external provider, Undelucram SRL, through channels such as email, phone, video conferencing, other digital platforms, or in physical format, depending on the nature of the purchased package.

2. Purchase and Payment

The service must be paid in full online, using the payment methods available on the website. Once payment is confirmed, the client will receive details regarding the scheduling and delivery method of the sessions.

3. Scheduling and Delivery

The client may arrange the date and time of the service delivery in agreement with the external provider, subject to the provider’s availability. The external provider commits to delivering the service within the agreed timeframe and under the conditions mutually established with the client.

4. Responsibility of the External Provider

The external provider assumes full responsibility for the complete and proper delivery of the purchased service. Additionally, the provider will offer technical or organizational support in case of any issues with accessing or conducting the service.

5. Cancellations and Rescheduling

The client may request to reschedule a session at least 24 hours in advance. Cancellations made less than 24 hours before the scheduled time may result in the loss of the session without refund, except in cases of force majeure.

6. Refunds

Refunds are only possible if the service was not delivered due to the exclusive fault of the external provider or if the provider is unable to meet the agreed terms and no reasonable rescheduling can be arranged.

7. Confidentiality

All information shared during the sessions is confidential and will not be disclosed to third parties without the client’s written consent, except where required by law.

8. Governing Law

These terms and conditions are governed by the laws of Romania. Any disputes shall be resolved amicably, and if that fails, through the competent courts.