Client Description:
The company is a leading global agribusiness and food company operating in over 40 countries with approximately 35,000 employees.
Responsibilities:
· Perform collection activities for assigned company codes/segments
· Initiate and monitor dispute resolution
· Perform SOX controls and ensure SOX compliance as per the policies in place
· Identify and research for remittances from clients in support for Cash application Team to clear unapplied cash receipts
· Resolve client queries within defined timelines
· Prepare and review Accounts Receivables (AR) aging report to Europe Finance Team
· Identify and send proposal for AR write-offs as per instructions by Europe Finance Team
· Customer/order blocks management
Additional responsibilities:
· Provide reports and run queries to assist Europe Finance Team in period end closing process (bad debt provisioning)
· Identify ideas for process improvement utilizing industry leading practices
· Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future
· Provide all information, documents and reports for audit. Post the audit; take steps as per corrective action plan drafted by the Team Leader
· Process formalization, constant SOP review and update for BBS countries in scope
Candidate Profile:
· 1 - 3 years of work experience in a similar role preferred
· Experience in Agribusiness/Commodity trading industry preferred
· Minimum Education Qualification – Graduation
· Good knowledge of concepts and procedures related to Collection and Disputes tasks
· Knowledge of concepts and procedures related to Billing and Cash Application processing is a plus
· Ability to provide high quality level of customer service for Collection and Disputes tasks
· Ability to work independently, efficiently and deliver high quality output under time pressure
· Independent and meticulous with figures
· Strong written & oral communications skills in Spanish and English.
· Strong problem solving & organization skills
· Experience in handling interpersonal relationship with customers and processes through a sustained period of change
· Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook)
· Experience in ERP/ Accounting systems
Distinct Advantage
· Experience working in a similar Shared Services Centre setup a distinct advantage
· Experience in processing of high volumes of transactions
· Experience in SAP, workflow tools and document imaging systems
