Short Description
Qualifications
• Good verbal and written communication skills in English and French – minimum B2 level
• Excel skills
• Handle problems raised by client and provide solutions
• Handle client communication and client reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Interaction with client daily via email, work on resolving HR related issues, cooperate with other delivery team members
• Graduation is required – Bachelor’s degree
Job Responsibilities
• Respond to client’s queries accurately (email and case management system)
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Reporting errors and issues to the Team leader on time
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Reporting data for personal performance and maintaining personal tracker
