Short Description
Administer to Work Process Associate with French
Qualifications
Good verbal and written communication skills in English and French – minimum B2 level;
Excel skills;
Handle problems raised by client and provide solutions;
Handle client communication and client reporting;
Excellent job organization and time management skills;
Attention to details and very good analytical skills;
Interaction with client daily via email, work on resolving HR related issues, cooperate with other delivery team members;
Graduation is required – Bachelor’s degree.
Job Responsibilities
Respond to client’s queries accurately (email and case management system);
Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests;
Provide clarification of HR policies and procedures;
Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
Organize knowledge sharing sessions both within the team and cross teams;
Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
Reporting errors and issues to the Team leader on time;
Ensuring quality and timeliness of work;
Focused, diligent, high on quality and timeliness are the basic requirements for the role;
Reporting data for personal performance and maintaining personal tracker.
