Short Description
Administer to Work Senior Process Associate with Spanish
Qualifications
• English and Spanish - minimum B2 level
• Valid experience of 1-2 years in HR domain
• Experience of managing employee life cycle activities like Talent development, Mobility, Workforce administration, talent acquisition, case management, helpdesk, remuneration, etc.
• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)
• Experience of maintaining data in excel, Pivot, V Look up
• Handle complex problems raised by client and provide solution
• Handle the client communication and client reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills
• Interaction with client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members
• Good verbal and written communication skills
• Graduation is required – Bachelor’s degree
Job Responsibilities
• Respond to client’s queries accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (across Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Reporting errors and issues to the Team leader on time
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Reporting data for personal performance and maintaining personal tracker
• Exhibit strong problem-solving and business acumen skills
