Short Description
Administer to Work Team Lead with French
Qualifications
- Strong process knowledge in workforce administration/Employee data administration;
- Strong client management and team management skills;
- Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, new hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.;
- System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.);
- Valid experience of 3-5 years in HR domain;
- Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution;
- Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members;
- Handle client communication and client Reporting;
- Excellent job organization and time management skills;
- Attention to details and very good analytical skills;
- Good verbal and written communication skills – English and French.
Job Responsibilities
- Manage the client engagement and employees in the project;
- Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds;
- Respond to client’s queries & escalations accurately (via phone, live chat, email, and case management system);
- Process, maintain & administer HR transactions & provide support (e.g. Talent development) Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.);
- Provide clarification of HR policies and procedures;
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan;
- Organize knowledge sharing sessions both within the team and cross teams;
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool;
- Liaison with third parties, vendors, and multiple stake holders;
- Resolving errors, escalations, and issues on time;
- Develop, mentor, and coach junior team members;
- Develop process excellence in Operation activities;
- Ensuring quality and timeliness of work;
- Focused, diligent, high on quality and timeliness are the basic requirements for the role;
- Contribute to team “Business as Usual” activities such as hiring, process improvement, service standardization, etc.;
- Exhibit strong problem-solving and business acumen skills;
- Demonstrate advanced proficiency in written and verbal communication skills.
