BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
ROLE PROFILE
GRADE: G32
JOB TITLE: Benefits Specialist
CONTRACT: Permanent
CITY & COUNTRY: Bucharest, Romania
REPORTS TO: Benefits Lead
ROLE SUMMARY
ROLE PURPOSE:
The role is responsible for end-to-end processes such as manage benefits enrolments, manage one-off payments & allowances, and associated reporting.
RESPONSIBILITIES:
- Provides generalist HR advice and guidance on our HR policies, processes, and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available.
- Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions & benefits enrollment/amendments
- One off payments and allowance processing and input in payroll system
- Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties.
- Maintains employees' personal records in accordance with policies.
- Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information.
- Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient, and quality service is consistently provided to customers.
REQUIREMENTS:
- Bachelor's Degree in a relevant area.
- Experience in HR Administration including benefits with an understanding of HR practices and policies.
- English language proficiency
- Experience with the MS Office package.
- Problem Solving skills - diagnoses, negotiates, and orchestrates the solutions to solve business problems.
- Knowledge of the systems and technologies used (SuccessFactors – Employee Central, Case Management System, Knowledge Management System etc) will be a plus.
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
