Booking Holdings Romania is a Center of Excellence based in Bucharest, Romania and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands.
As part of our Booking Holdings Romania team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through five-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK and OpenTable.
Role description
The MIM Team Leader is responsible for ensuring the team's success by driving and overseeing operational tasks, as well as leading the team in completing initiatives and objectives within the team's scope, while also contributing to them individually.
They support and coordinate Incident calls, following up on actions with all involved services during outages to ensure that service reliability development aligns with organizational objectives. Additionally, they act as a point of escalation and assist team members in delivering on-call activities. The operations focus on addressing availability, scalability, latency, and efficiency for Booking.com’s systems and services.
The MIM Team Leader drives the delivery of medium to large cross-team initiatives, collaborating with engineering, product, and leadership stakeholders to adapt and implement operational policies, measures, and best practices that ensure effective delivery of business value.
They own and manage outcomes within the team’s areas of responsibility by aligning and overseeing the team’s initiatives, fostering a culture of ownership and technical excellence. These initiatives focus on driving operational excellence, ensuring service health, and enabling teams across the company to achieve their SLOs and SLIs.
This role provides a hybrid way of working with an onsite presence of 2 days/week.
Key Job Responsibilities and Duties
- The MIM Team Leader treats technical incidents as real-life fire drills, addressing availability, scalability, latency, and efficiency for Booking.com’s systems and services. They are responsible for organizing and driving the Incident call, coordinating multiple teams to troubleshoot and resolve the outage.
- They coordinate the mitigation of complex problems during Incident calls, ensuring that all necessary actions are taken promptly and efficiently to mitigate the incident and minimize the impact on systems and services. Effective communication is key to coordinating parallel actions, and setting priorities during the Incident Call/ Drill.
- During outages, the MIM TL takes on multiple roles. They act as coordinators and scribes, and proactively communicate the status of the outage.
- Once the outage is mitigated and the call finishes, they coordinate with the involved service owners to define follow-up actions. They are also responsible for summarizing the root cause of the incident and keeping stakeholders updated.
- The MIM TL identifies opportunities to remove complexity in end-to-end product solutions as part of operational delivery, working closely with product and engineering managers to find the right solutions and plan for their implementation. They own, align, and manage operational outcomes across their team, enabling the team to collaborate effectively with stakeholders to drive successful delivery.
- They research, champion, and experiment with different delivery models, tools, and industry trends within a department and share these with the wider community.
- They define the reporting requirements for the team and provide clear, business-focused reports on initiatives up to the VP level, while also establishing and coordinating operational processes and meetings within the department or business unit.
Role Qualifications and Requirements
- Bachelor Degree
- 5 to 8 years of relevant experience
- Incident Management
- Delivery Management
- Process Management
- Project Management
- Operational Excellence
- Communication (written & verbal)
- Collaboration
- Stakeholder Management
Benefits & Perks
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
- Working in a fast-paced and performance driven culture
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
- Competitive compensation and benefits package
- Vast amounts of data to validate your ideas and the opportunity to experiment with real users
Booking Holdings is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
