Cognizant Romania is home to 2300+ creative technologists and is one of Eastern Europe's largest Software Product Engineering delivery networks. We serve global clients in several industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Communication Media & Technology, and Retail & MLEU (manufacturing, logistics, energy & utilities).
Cognizant Romania was established in 2018 when Cognizant acquired Softvision, a company founded in the late 1990s in Cluj-Napoca, Romania. We continue to build on our history as the preferred engineering partner for thriving Silicon Valley tech companies, now as a prominent Cognizant next generation studio.
Some of the Project Manager responsibilities include, but not limited to:
The goal is to transform the current local / legacy contact centers of the client into the cloud-based solution via a reliable, secure and cost-efficient service on a global scale.
- Managing the assigned project(s), in charge for management of setup, control of the project business case, creation, and management of specifications.
- Management of design- and development phases belongs as well to his responsibilities as well as the test- and rollout plans.
- Tracks project milestones to get them finished in quality, time, and budget. He will ensure project progress related to project scope, plan, and level of risk.
- Measures project progress (such as various baselines, cost burndown, schedules, workflow progress data, etc.) and reports the project status and other project-specific information to stakeholders.
- Establish clear ownership for project tasks within specialist - and management teams; ensure that team members have the tools needed for project success; be available to the team; and provide timely feedback.
- Coordinate and facilitate delivery of project objectives
- Track progress and review project tasks to ensure deadlines are met
- Assess project issues and identify solutions to meet productivity, quality and customer goals.
- Proactively report project status, issues and risks to management.
- Follow and enforce project policies, procedures and methodologies.
- Conduct regular status meetings with all stakeholders, keeping the stakeholders’ needs and
- requirements continuously in view.
- Work collaboratively with development and support staff to maintain thorough knowledge of product capabilities and to ensure that all communications between stakeholders are precise.
- Plan, schedule, monitor and manage the design, implementation, testing, and building process of the Contact Center services.
- Create and maintain project documents outlined in project rules and project description such as the project charter, project milestone plan, regular project reports, milestone documents, risk management analysis, etc. and ensure the release of these documents to the correct audience. Internal
Ideal Candidate:
- Professionals that are capable of mobilizing, governing and managing projects / programs.
- A project manager has expertise in planning, organizing, stakeholder management, risk/issue management, resource/budget management and controlling activities to achieve specific goals and meet specific success criteria of the project and / or Program.
- Owns required competencies in state-of-the-art methodologies for project management (e.g. IPMA, PRINCE 2, Agile (e.g. ability to act as SCRUM Master or Agile Coach for an Agile team).
- Professionals shall possess knowledge and capabilities to setup and manage projects enabling the DevOps methodology.
- Skill Level: independently manages large projects (team Size of 50+) and/or programs.
- Fluency in English and French is a plus
Additional capabilities required:
- Deep knowledge on agile methodology. Ability to work as an agile coach.
- Knowledge and experience in working for / with Contact Center services and deep understanding of carrier services (VoIP, SIP, SBC).
- Experience with Cloud solutions.
- Expertise in standard agile tools like Jira/Confluence and the implementation of it in newly created tribes/squads (relevant for CCS service).
Cognizant Romania Employee Benefits:
- Flexible Work Schedule - Outside of main work hours, you can create a schedule that suits your needs
- Hybrid workplace - Whether you like to work from home or go to the office, the choice is yours
- Annual Vacation Days - 26 days to relax, explore and spend time with loved ones
- Trainings, workshops, and certifications, unlimited Udemy subscription and more
- Private medical package
- Meal tickets
- Referral bonuses
- Life insurance
- Banking services
- Bookster
Please note that only suitable candidates will be contacted and that by applying to this role you are being informed about your personal data being processed by Cognizant.
You can find more details here: https://www.cognizant.com/us/en/privacy-notice
