Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
Languages: English and Spanish - minimum B2 level
Minimum educational requirement: High school diploma (Bachelor’s degree is preferred)
Microsoft Excel skills
Customer service skills
Strong interpersonal and negotiation skills
Team player attitude
Job Responsibilities
Responsible for chasing outstanding invoices from customers of our clients
Contact overdue customers and chases for payment in accordance with rules set by the engagement
Issue and monitor automatic and manual reminders to customers
Document customer interactions into system
Performs basic reconciliations
Follow control and compliance regulations
Maintain accurate and up to date customer details and account records
Proactively collect and escalate overdue accounts and ensures customer payment to terms
Build and maintain strong relationships with external customers
