Collections Process Lead with English - Capgemini Romania
Aplică extern

Collections Process Lead with English

Publicat 11.10.2024 | Expiră 20.12.2024

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Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

  • English – minimum B2 level

  • Microsoft Excel skills

  • Customer service skills

  • Strong interpersonal and negotiation skills

  • Team player attitude

  • Familiarity with standard analysis tools/techniques

  • Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken

  • Minimum 1 year of experience in financial area (O2C roles preferably)

  • Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes

  • Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise

  • Ability to understand KPI measures and their impact on profitability

  • Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery

Job Responsibilities

  • Responsible for the day-to-day management of the client’s Accounts Receivable portfolio

  • Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements

  • Ensures quick resolution by the Credit Control Team of issues and escalated items

  • Manages a complex AR portfolio, negotiates and implements payment solutions with clients

  • Responsible for achieving cash collection and ageing targets

  • Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio

  • Regularly assesses all credit management controls and procedures for change and improvement 

  • Develops strategies and solutions for problematic customers 

  • Develops strategies and solutions to overcome credit management and credit control challenges

  • Is able to develop customer complex account reconciliations

  • Ensures cash collection targets are met 

  • Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes

Capgemini Romania

Capgemini Romania

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