Short Description
As a Collections Specialist, you will leverage your proficient knowledge of Finance & Accounting to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. You will be proactive in ensuring the delivery of a customer focused service to client.
Qualifications
Above 6 months of experience in Finance & Accounting (preferably in O2C/AR);
Minimum B2 level in French and English;
High level of Customer Service skills, Client-focus attitude;
Good analytical and communication skills;
Ability of prioritizing and organizing own work in order to deliver within agreed timelines;
Able to work in a dynamic environment, with people from diverse culture;
Process management and improvement skills.
Job Responsibilities
Monitoring accounts and contacting clients (calls, e-mails) to ask them about their overdue payments;
Investigating and resolving unapplied payments;
Updating account status records and collection efforts;
Reporting on collections activity and accounts receivables status;
Collecting relevant information and following up on other parties to complete the dispute resolution;
Ensuring that operations are run according to engagement’s financials / budget (cost control, review financial data, budgets / forecast, ensure proper billing / invoicing based on contract etc.);
