Short Description
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Qualifications
- Languages: English and Dutch – minimum B2 level
- Microsoft Excel skills
- Customer service skills
- Strong interpersonal and negotiation skills
- Team player attitude
- Be familiar with standard analysis tools/techniques
- Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
- Minimum 1 year of experience in financial area (O2C roles preferably)
- Apply process improvement methodologies to the area of expertise for the continuous improvement purposes
- Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
- Be aware of the business context for the analyzed data and can draw insights and makes relevant recommendations with coaching"
- Understand KPI measures and their impact on profitability
- Identifies and escalates out-of-scope requests
- Displays ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery
Job Responsibilities
- Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
- Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
- Ensure quick resolution by the Credit Control Team of issues and escalated items
- Manage a complex AR portfolio, negotiates and implements payment solutions with clients
- Responsible for achieving cash collection and ageing targets
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Regularly assess all credit management controls and procedures for change and improvement
- Develop strategies and solutions for problematic customers
- Develop strategies and solutions to overcome credit management and credit control challenges
- Is able to develop customer complex account reconciliations
- Ensure cash collection targets are met
- Confident communicator who is able to articulate complex concepts in a manner that leads to desired outcomes
- Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes
- Good negotiation skills
