Short Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective service. Is proactive in ensuring the delivery of a customer focused service to client.
Qualifications
- Languages: English - min B1+ level, French - C1 level
- Microsoft Excel skills
- Customer service skills
- Strong interpersonal and negotiation skills
- Team player attitude
- Use specific, simple analytical models and tools to the specific situation
- Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
- Minimum 6 months of experience in financial area (O2C roles preferably)
Job Responsibilities
- Responsible for chasing outstanding invoices from customers of our clients.
- Plays a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively
- Assists customers experiencing repayment difficulties, chase up late payments and arrange with the customer the best way forward to repay the debt.
- Manages an AR portfolio. Responsible for achieving cash collection and ageing targets.
- Negotiates, implements and documents payment solutions with customers
- Builds and maintains strong relationships with external customers
- Escalates disputes and protracted nonpayment situations in accordance with engagement policies
- Identifies frequently recurring situations at customer level, escalates such situations and suggests remedial actions
- Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
- Maintains knowledge of the business area of the client that is supported
- Ensures control and compliance regulations are followed
- Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes
