Short Description
Collections Team Lead with English
Qualifications
High level customer service skills and very good communication skills;
Experience in O2C area is an asset;
Bachelor’s degree;
Fluent English (minimum B2);
Very good analytical skills, able to prepare complex analysis and reporting;
Able to improve the process and to motivate the staff to do the same;
Ability to delegate tasks and set deadlines.
Job Responsibilities
Manages a team of Collections Specialists;
Manages one or a few large customers on the basis of an Account Management approach;
Ensures the implementation and adherence to the agreed collections policy;
Responsible for achieving cash collection and ageing targets;
Acts as first point of escalation for Credit Controllers;
Manages, implements and maintains the Customer segmentation;
Drives process redesign to ensure improvement within client context;
Assesses applicability of GPM processes and matches these to client requirements.
