Short Description
In this role you will leverage your deepening knowledge in one process or more and participate in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client. You will perform tasks in line with the written procedures or assigned by senior staff under supervision.
Qualifications
- Level of languages: English-min B1+ level, Spanish C1 level;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Highschool diploma is mandatory;
Job Responsibilities
- Codes and clears deductions
- Researches low complexity disputes and deductions for validity
- Proposes credits for valid queries
- If deduction is invalid, provides proof to support collection efforts
- Reconciles accounts
- Escalates problem accounts
