Responsibilities
Reporting to the Senior IS Manager the Expert IS Analyst will possess hands-on experience with administration and customization of VMware/Broadcom virtualization/Windows server systems and will be responsible for the maintenance, development, and operations of all VMware/Broadcom virtualization/Windows server systems.
The candidate should be experienced in working in a diverse development environment supporting an enterprise application and will provide strategy and technical insight in designing and supporting VMware/Broadcom virtualization/Windows server systems while aligning to VMware/Broadcom virtualization/Windows server systems best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.
Responsibilities & Deliverables:
Your deliverables as an Expert IS Analyst will include:
- Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
- Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
- Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with VMware/Broadcom virtualization/Windows server systems
- Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
- Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
- Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
- Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system’s tracking system.
- Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production
- Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap
Required Experience:
- 3 years of hands-on experience implementing VMware/Broadcom virtualization/Windows server systems.
- ITIL Service Operations or Release, Control and Validation certification
- Knowledge and understanding of software architecture principles as applies to solutions and application architectures, specifically for portals, web sites and systems integration projects.
- Relational database expertise such as Oracle, MS Sql Server, etc. preferred
- Active Directory knowledge is beneficial
- Veritas NetBackup knowledge is beneficial
