Client Description:
Purpose of Department
Goal is to establish and execute a project-based Research & Development portfolio based on critical business opportunities, aligned with leadership input and Operations needs
Scope is Research, Develop, and Deploy new operations technologies that can improve operational efficiencies and capabilities. Innovation is encouraged within Research & Development and the focus is on solutions for the future. The scope includes analysis and optimization of operational processes using scientific and mathematical methods.
Our industry is subject to technical requirements that are becoming more and more specialized. An crucial driving force for sustainable and diversified growth strategy, the Operations Technology department should benefit from a cross-functional and cross-disciplinary organizational structure in order to discover, review, and apply suitable innovations.
Research, develop, and deploy new operations technologies that can improve operational efficiencies and capabilities
Responsibilities:
· A Mobile Device Management (MDM) Administration role to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices.
· Monitoring and maintaining the VMWare WS1 consoles used for Mobile Scanning Equipment in Europe.
· Supports system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for FedEx Express Europe.
· Issue root cause analyses and solving, ensure that system problems are identified, explored and resolved.
· Ensuring that all mobile devices and activations are complying Client’s policies and procedures.
· Design, creating and testing of device images.
· Working with IT Development partners and FedEx solution owners to ensure applications work as expected on mobile scanning hardware.
· Working with Vendors who provide scanning equipment and professional services.
· Supporting deployment of scanning equipment
· Supporting users in the field daily, via telephone, e-mail and on-site problem diagnosis and resolution.
· Enforce mobile device policies and procedures in the MDM AirWatch environment.
· Design and implementation of new systems, and support existing systems to meet business growth and changing business requirements.
· Be accurate in creating and maintaining system documentation.
Candidate Profile:
· Minimum 5 years of work experience;
· Extensive knowledge of Microsoft Office and Microsoft Windows, VMWare WS1, API’s;
· Minimum of 2 years of experience working with MDM tooling from VMWare (WS1) in combination with Android based mobile scanning hardware from OEM’s like Zebra, Honeywell and Panasonic;
· Degree or professional qualification in industrial/system engineering or Information technology;
· Knowledge of transportation and logistics industry is an advantage;
· Experience in Engineering is an advantage;
· Ability to communicate and present at all levels within an international organization, both written and verbal in native and English language;
· Ability to independently set priorities, develop a work schedule, monitor progress towards goals and track progress;
- Understanding of infrastructure concepts (e.g. Networks, Storage, VMware and Azure);
- Knowledge of Android and Windows;
· Respond to requests from internal and authorized external business units in a timely manner;
· Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products;
