Client Description:
Adecco Permanent Placement is recruiting for one of its clients, an online travel agency and platform that connects travel agents, agencies, and businesses with a range of travel products and services; an KAM API .
Responsibilities:
Key Expectations:
- The role is responsible for handling the most important strategic partners.
- These accounts make up the highest percentage of Sales and must build and maintain a strong relationship with the client.
- They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
- They will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.
Responsibilities:
Business development
- Define strategy in collaboration with Regional Manager in acquiring and onboarding strategic Customers in the region that use API technology.
- Represent the company in regional trade shows to build brand awareness.
- Active promotion of the company brand in the region via social media etc.
Account Management
- Onboarding and implementation of API Customer in close cooperation with cross functional Teams in HO
- Set a further strategy with API Customers to grow YOY to achieve the Target.
- Track Customers technical performance daily in BI Power and coordinate with API support to resolve the issues
- Ensure product is on shelf by performing regular mapping check.
- Work closely with the Technical Account manager to optimize the connectivity of API Customers.
- Anticipating key account changes and improvements.
- Managing communications between key Customers and internal teams.
- Negotiating with the client and establishing a timeline of performance.
- Working with internal teams and team members from other departments dedicated to the same.
- Customers account to ensure the highest quality of service and inventory are being delivered and all client needs met.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to find opportunities and issues.
Candidate Profile:
- Previous Experience in handling clients in a similar environment.
- Tech Savvy and Number oriented.
- Language: Fluent in English and Romanian
