THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Payments Operations Analyst to join its Payments team.
In this role, you will play a crucial part in ensuring the smooth functioning, analysis, and optimization of our payment operations. Working closely with internal teams and Payment Service Providers (PSPs), you will help guarantee that payment processes are efficient, secure, and aligned with company KPIs. This role involves daily monitoring, data reconciliation, reporting, and analysis to enhance the performance of our Casino & Betting payment products.
YOUR ROLE
- Monitor Payment KPIs: Track and analyze daily payment KPIs, such as transaction success rates, processing times, and error rates. Identify irregularities and propose improvements.
- Reporting & Analysis: Generate and present regular performance reports (weekly/monthly) that highlight trends, transaction volumes, and the impact of new releases as well as reconciliation checks.
- Data Analysis & Optimization: Analyze payment data to identify trends and provide actionable insights for optimizing payment operations.
- Incident Management: Collaborate with operational and technical/product teams, as well as PSPs, to address and resolve payment-related incidents, and report findings to stakeholders.
- Cross-Department Collaboration: Work with internal teams (including Business Intelligence and Data Science) to define reporting requirements and ensure data accuracy.
- Customer Support: Assist Customer Support with Level 1 inquiries related to payments and maintain updated knowledge documentation for effective issue resolution.
- Process Improvement: Develop and maintain operational procedures, and implement best practices to continuously enhance the efficiency of payment operations
YOUR PROFILE
- Bachelor’s degree in Finance, Economics, or a related field is preferred or Equivalent skills acquired through experience.
- Minimum of 2 years in a similar role, ideally within the payments or gambling sector.
- Strong analytical and problem-solving abilities.
- Familiarity with payment processing systems, industry standards, and regulatory requirements.
- Proficient in data analysis tools and reporting, with experience using tools like Excel, JIRA, and Confluence.
- Understanding of online casino and betting environments is a plus.
- Able to prioritize tasks and manage multiple responsibilities efficiently.
- Openly shares ideas and encourages teamwork to drive continuous improvement.
- Thrives in dynamic environments and is comfortable working independently in a remote setting.
- English: Proficiency required.
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
- the opportunity to contribute to the international development of a family company
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package linked to the Romanian market
- the possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park) and willing to travel
THE INTERVIEW PROCESS
GAMING1'S NEWS
The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our new offices.
We are certified Top Employers 2024! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
The health of our employees is our priority, we offer 50% remote working, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
