THE SCOPE
As part of this sustained growth, Gaming1 is seeking a Payments Operations Coordinator to join our Payments & Operations team. This new role will report to the Payments Operations Manager and will play a key role in optimizing and managing relationships with Payment Service Providers (PSPs), ensuring seamless payment operations across the company. The team is central to Gaming1’s success, ensuring that our payment systems remain robust, compliant, and aligned with our strategic objectives.
We’re looking for a proactive and detail-oriented professional with a knack for building strong relationships, a passion for operational excellence, and an ability to drive performance in a dynamic and collaborative environment.
YOUR ROLE
As the Payments Operations Coordinator, your responsibilities will include:
- Managing relationships with Payment Service Providers and vendors:
- Building strong and positive partnerships with key contacts at PSPs.
- Supporting the evaluation, selection, and integration of PSPs.
- Monitoring performance to ensure alignment with business goals.
- Overseeing contracts and Service Level Agreements:
- Negotiating terms, pricing, and performance metrics in collaboration with legal and compliance teams.
- Regularly reviewing contracts and initiating renegotiations when necessary.
- Maintaining a global contract matrix and monthly cost overviews.
- Facilitating PSP onboarding:
- Conducting due diligence and ensuring compliance with regulatory requirements.
- Collaborating with internal teams for smooth integration and maintenance.
- Coordinating training and incident management:
- Assessing training needs and organizing sessions with PSPs.
- Ensuring prompt resolution of incidents in collaboration with internal teams.
- Managing access rights for PSP back offices:
- Developing and enforcing access policies, defining user roles, and maintaining account integrity.
- Reporting and documentation:
- Maintaining accurate records of interactions, agreements, and performance metrics.
- Generating analytical reports to support decision-making and highlighting pain points.
YOUR PROFILE
- Bachelor’s or Master’s degree, or equivalent experience in a related field.
- A minimum of 3 years in a similar role within the payments industry, ideally within the gambling sector.
- Strong knowledge of payment operations and compliance regulations (AML, KYC, GDPR).
- Excellent negotiation, communication, and relationship management skills.
- Analytical mindset with proficiency in reporting tools and Excel.
- Fluency in English (spoken and written); additional languages are a plus.
- Detail-oriented, proactive, and adaptable, with a collaborative spirit.
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
- the opportunity to contribute to the international development of a family company
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package linked to the Romanian market
- the possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest located AFI Tech Park 1 – 29A Tudor Vladimirescu Boulevard, District 5
THE INTERVIEW PROCESS
GAMING1'S NEWS
The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Check our headquarters via this link.
We are certified Top Employers 2025! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
The health of our employees is our priority, we offer, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
More, the perks card offered to all Gaming1 employees. Browse the list of reductions.
