R2A Record Process Lead with English - Capgemini Romania
Aplică extern

R2A Record Process Lead with English

Publicat 11.10.2024 | Expiră 04.01.2025

Descriere job

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

  • English - minimum B2 level

  • Related business knowledge and experience (service delivery and people management)

  • R2A Report-to-Analyze experience (OTC and R2R will be an asset)

  • Strong client relationship management skills

  • Impact & influence skills

  • Process management and improvements skills

  • Good client facing and presentation skills

  • Change management skills

  • Able to work on multiple tasks in demanding environment and work with people from diverse cultures

  • Ability to work effectively under time pressure and with deadlines

  • Teamwork approach

  • Flexibility, ability to deal with ambiguity and change

Job Responsibilities

  • Assures sufficient resources to perform operations for the Client

  • Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization

  • Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

  • Manages turnover and recruitment processes for the project

  • Accurately forecasts and manages costs and profitability for the project

  • Takes care of quality improvements

  • Plays a role model to influence other individuals behavior and professional development

  • Defines new opportunities by identification of potential areas where scope of project can be increased

  • Encourages the Client to identify other areas that could have the impact on scope increase

Capgemini Romania

Capgemini Romania

115 anunțuri active

3.09

574 evaluări

Oportunități de avansare

Pachet salarial

Timp la birou vs. timp liber

Management

Proceduri și valori

Criterii job

Tip job Full-time
Orașe Iasi