R2A Record Process Lead with English - Capgemini Romania
Aplică extern

R2A Record Process Lead with English

Publicat 11.10.2024 | Expiră 22.12.2024

Descriere job

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

  • English - minimum B2 level

  • Related business knowledge and experience (service delivery and people management)

  • R2A Report-to-Analyze experience (OTC and R2R will be an asset)

  • Strong client relationship management skills

  • Impact & influence skills

  • Process management and improvements skills

  • Good client facing and presentation skills

  • Change management skills

  • Able to work on multiple tasks in demanding environment and work with people from diverse cultures

  • Ability to work effectively under time pressure and with deadlines

  • Teamwork approach

  • Flexibility, ability to deal with ambiguity and change

Job Responsibilities

  • Assures sufficient resources to perform operations for the Client

  • Creates, leads and develops strong and effective teams, motivated towards effective performance and objectives realization

  • Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations

  • Manages turnover and recruitment processes for the project

  • Accurately forecasts and manages costs and profitability for the project

  • Takes care of quality improvements

  • Plays a role model to influence other individuals behavior and professional development

  • Defines new opportunities by identification of potential areas where scope of project can be increased

  • Encourages the Client to identify other areas that could have the impact on scope increase

Capgemini Romania

Capgemini Romania

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